Reservation Terms

Reservation Terms

1. Definitions - For the purposes of the Reservation Terms, the following definitions apply:
   • Seller – owner of the "Dziki Smardz" brand, Patrycja Kołodziej, conducting business under the company "Szapo ba Patrycja Kołodziej", Kasinka Mała 527, 34-734 Kasinka Mała, NIP: 7532404138.
   • Website – the website operating under the address www.dzikismardz.com and its extensions.
   • Client – a natural person, legal person, or organizational unit with legal capacity, in particular a Consumer or PNPK.
   • Consumer – a natural person entering into an Agreement with the Seller not directly related to their business or professional activity.
   • Entrepreneur with consumer rights (PNPK) – a natural person entering into an Agreement with the Seller directly related to their business activity, where the content of the Agreement indicates that it does not have a professional nature for that person, as determined in particular by the scope of their business activity as disclosed under the provisions on the Central Register and Information on Economic Activity.
   • Agreement – an agreement concluded between the Seller and the Client, the subject of which is the provision of gastronomic services to the Client.
   • Reservation Date – the specific date and time of table reservation.
   • Reservation Fee – a fee charged at the time of table reservation.
2. A table reservation must be made at least 7 days in advance.
3. A Reservation Fee of 150 PLN per person is charged at the time of booking.
4. The Reservation Fee is paid via electronic payments. Electronic payments, including card payments, are processed by PayPro SA, ul. Pastelowa 8, 60-198 Poznań, owner of the Przelewy24 service.
5. When making a reservation, please specify (in the appropriate field) which menu (1, 2, or 3) and in what quantity will be ordered. For example, for a table reservation for 2 people, the message may read: “Ordering menu 1 and 3,” while for a table reservation for 4 people: “Ordering menu 1 for two people and menu 2 and 3.”
   If no information is provided during the reservation process and menu selection is made directly at the restaurant, the price for each menu is à la carte = 599 PLN per person.
6. A reservation reminder is sent via SMS 3 days before the Reservation Date to the phone number provided at the time of booking.
7. Free cancellation – up to 5 days before the Reservation Date. If the reservation is canceled within less than 5 days, the Reservation Fee is non-refundable.
8. Methods of canceling a reservation:
   • By phone - calling +48 881 207 573,
   • By email - sending a message to kontakt@dzikismardz.com,
   • Or by clicking the appropriate link in the reservation confirmation email.
9. The refund of the Reservation Fee after cancellation is made to the Client’s bank account from which the payment was made at the time of reservation. The refund will be processed within 14 days from the date the Client cancels the reservation.
10. Complaints
    • Each Client has the right to submit a complaint regarding the operation of the Website or the performance of the Agreement.
    • Complaints should be submitted to the Seller at kontakt@dzikismardz.com.
    • Client complaints will be reviewed promptly, but no later than 14 days from the date the Seller receives the complaint.
    • The response to the complaint will be sent to the Client via the contact information provided during the complaint submission.
11. Alternative dispute resolution - The Consumer has the option to use out-of-court complaint handling and claims settlement methods. The Consumer may, among others:
    1. Apply to a permanent consumer arbitration court for a resolution of the dispute arising from the Agreement,
    2. Apply to the provincial inspector of the Trade Inspection for mediation proceedings to amicably resolve the dispute between the Client and the Seller,
    3. Seek assistance from the district (municipal) consumer ombudsman or a social organization whose statutory tasks include consumer protection.